“How can a completely new customer get a lower rate than a 10 year loyal customer?”
Laura & Timmy discovered they were on a higher home loan rate than what their bank was advertising to get new customers.
They contacted their bank thinking that because they have been loyal customers of the bank for over a decade that the bank would look after them and review their rates.
"But we were wrong!"
Laura & Timmy soon realized that not only wouldn’t their bank offer any better rates, but that their bank was actually offering much lower rates to new customers.